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Frequently Asked Questions

Q: What is DeviceWall?

A: DeviceWall is a software solution designed to give organizations control over unauthorized use of specific portable devices based upon user profiles.

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Q: Which devices does DeviceWall support?

A: DeviceWall can actively manage a wide range of devices such as PDAs, iPods and other music players, USB sticks and external storage devices (including CD writers, Zip drives and external hard drives). DeviceWall also manages internal diskette and optical (CD and DVD) drives as well as built-in wireless connectors such as Wi-Fi, Bluetooth and Infra-red ports.

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Q: Which platforms does DeviceWall support?

A: DeviceWall works with the most common enterprise IT operating systems – Windows NT4, 2000, XP and 2003. DeviceWall does not currently support earlier versions of Windows or non-Windows operating environments.   DeviceWall supports both Active Directory and NT Domains.

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Q: How does DeviceWall work?

A: Through a small client agent installed on the target PC, DeviceWall blocks or allows the connection of specific device types according the (currently logged-in) user’s privileges.  Thanks to the client agent, DeviceWall provides a consistent level of security, regardless of whether the PC is connected to the corporate or off-site.

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Q: Can DeviceWall be remotely deployed?

A: Yes. Administrators can perform this procedure directly from the Control Center.

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Q: Do IT Administrators need to manually connect to each computer in the network to make changes to permissions?

A: No. DeviceWall’s Policy Control Center technology enables this procedure to be achieved centrally, massively simplifying the deployment and management processes.

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Q: Can users disable DeviceWall once a permission has been set?

A: No. Only authorized DeviceWall administrators have the authority to control the permissions according to their network set-up and configuration.

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Q: Can local users stop the DeviceWall service?

A: No. Only authorized administrators with the correct permissions and passwords can stop the DeviceWall service on a target PC. Even users with ‘local admin’ rights cannot stop the service without authorization.

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Q: Does DeviceWall manage users or PCs?

A: Devicewall enables administrators to set permissions to access various classes of portable media device by users or groups of users. The actual computer upon which the client is installed will allow permitted users to access permitted devices but will block any activity by unauthorized users.

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Q: Can DeviceWall protect users computers who are offline and not on the network?

A: Yes. The security policy applied to a user is valid regardless of whether the PC is connected to the network or not.

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Q: Can DeviceWall enable a policy to be updated quickly if a legitimate need arises?

A: Yes. An updated policy can be instantly pushed to a PC in the instance of a normally-restricted user needing legitimate access to a certain device. Where the PC is not connected to the network (i.e it is ‘offline’), DeviceWall has the capability to grant one time access to a specific class of device until the end of the current Windows session. This unique feature means that organizations can maintain a high level of security by default while still reacting quickly and effectively to exceptional requirements on a case-by-case basis.

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Q: Does DeviceWall work with Microsoft Active Directory?

A: Yes. DeviceWall integrates with Active Directory to enable the Access Control List to be managed as well as to allow computers users and user groups to be browsed for deployment of the client service. However, Active Directory is not a required component.

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Q: How are real-time access rights and unattended policy updates made?

A: DeviceWall uses MS IIS to automatically update the client service when a policy update is made by the administrator. This ensures simple and rapid deployment across network with minimal interruption to users.

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Q: Can DeviceWall be configured to identify and allow the connection of a particular device, but block all others?

A: Yes. For example, DeviceWall administrators can customize the policy file to recognize and allow a particular brand and model of USB stick, while still blocking all other USB flash memory.

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